Frequently Asked Questions

We are open Monday-Friday 7:00am-5:30pm, Saturday 7:30am-12:00pm and are closed on Sundays. You can also call and leave a message 24/7 which will be promptly responded to during normal business hours.

We observe six holidays throughout the year, and your pick-up will be pushed back one day if your typical service day falls on or after the holiday. For more information, please view our recycling calendar

Our highly trained customer service representatives will provide you with customized waste and recycling options for your needs. We take a comprehensive look at location, unique needs and seasonal variations to assure you the best price.

We do not recommend sending payment information via text, but if you have your payment info on file, you can request that we process a payment for you via text. Also, you can request swaps or removals of temporary dumpsters or schedule an extra pick-up or inform us of a vacation hold all through text messaging.

Not necessarily. The number is a code that helps recycling facilities sort the plastics collected. We accept plastic bottles, jars, milk jugs, but not film or flexible plastics like bags, or wrappers. For more information, visit our recycling widget

Yes, absolutely. Once your materials are at the curb, we take your recyclables to facilities we trust, to sort them and ultimately turn them into new products.

Please put your containers by the curb the night before your scheduled pick-up. The ideal location is the left of your driveway when facing the street. Be sure that the toter handle faces your house and the can is within 2 feet of the road edge and 3-4 feet from obstructions, such as fences, lamp posts, mail boxes, trees, cars and recycling bins.

If you live in an area where bears are an issue, consider waiting as long as possible before putting your food scraps in your container. If this remedy doesn't work, consider upgrading to a bear-resistant cart.

A list of acceptable items can be found on our Single Stream Recycling page.

Our experience has shown that increasing pick-up frequency does not increase material collected, but it does increase the amount of trucks on the road, causing wear and tear and impacting traffic. More pick-ups also mean increased cost of service.

Items that we DO NOT allow in our toters include: construction material, appliances, demo, furniture, dirt, rocks, concrete, tires, liquid paint, asbestos, poisons, liquids, chemicals, toxins, combustible items, propane tanks, car batteries, alkaline batteries, lithium ion batteries or gasoline. 

Dumpster sizes vary slightly by area, but in general we offer 6, 10, 15, 20 and 30 yard containers. If you are new to ordering dumpsters, we suggest you visit our Dumpster Rental page or speak with one of our highly knowledgeable customer service representatives at (800) 998-2984 to figure out which size will be best for you.

Items that we DO NOT allow in our containers include: liquid paint, asbestos, poisons, liquids, chemicals, toxins, combustible items, propane tanks, car batteries, lithium ion batteries or gasoline.

We suggest giving us 1-2 full business days notice in advance when ordering a dumpster.

You may rent a dumpster as long as you would like, but rental rates may vary seasonally or based on container availability. Please call (800) 998-2984 for our current rates.

There are two ways you can place an order with us. If you know exactly what you are looking for you can request a dumpster on our Dumpster Rental page, or you can also place an order over the phone at (800) 998-2984.

All of our dumpsters that are 10 yards or larger have a door that opens, allowing for you to walk inside and place your items without having to throw them over the side. Our smaller 6 yard dumpsters do not have a door allowing you to walk inside, nor do they have lids.

Due to many factors including traffic and weather, we cannot give an exact time for delivery or pick-up of a dumpster. We will do our best to be there at the time that would be ideal for you, and you may call (800) 998-2984 on the day of delivery for an estimated delivery time.

We do not automatically pick up rental dumpsters, so we do not mistakenly pick up a dumpster that is still being used. We need 1 business day's notice to guarantee your dumpster will be picked up the next day, or you can preschedule your dumpster pick-up when ordering.

We offer a variety of payment options for your roll-off dumpster rental. They include bank check over the phone, American Express, Mastercard, Discover and Visa. All dumpster orders are payment on order.

We offer dumpster rentals in: Fairfield County CT, Hartford County CT, Litchfield County CT, Middlesex County CT, New Haven County CT, Tolland County CT, Franklin County MA, Hampden County MA, Hampshire County MA and Westchester County NY.